Practice is the best teacher.
He, who from a theoretical position, insists that a telephone operator should handle a bombthreat calmly and at the same time retreave the necessary information, must prepare that telephone operator in practice.
He, who buys an expensive anti-shoplifting system, must be aware that it is the shop staff that has to respond to it.
How do you ensure that staff keep calm during a armed robbery and see more than the barrel of the gun?
Well trained first responders are a nessesity in every organization, but which organization translates the theoratical to the practical company situation?
SeConsult prefers to train on-site within your organization. This provides the necessary daily practical examples. To ensure individual guidance, a maximum group size of twelve persons is maintained.
For a presentation, group sizes have no limitation. Of course all course members receive adequate material and a personal certificate.
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